Welcome! Here you’ll find answers to common questions about shopping with us.

Regarding Payments & Security
Q: Will I be charged VAT or import taxes?
A: No. The price displayed for your chosen item is the full and final amount you see is what you pay. All relevant taxes and duties are included. There will be no surprise fees added during checkout or upon delivery.

Q: What payment options can I use?
A: We offer several secure ways to pay: Credit Cards (Visa), Western Union, and Bank Transfer.

Q: Do you ship internationally?
A: Yes, we deliver worldwide. To get your order to you faster, we ship from our regional warehouse closest to your destination.

Q: Can I pay over the phone?
A: To protect your financial information, we do not accept payments by phone. All purchases must be completed securely through our website's checkout process.

Q: Is my payment information safe on your site?
A: Yes. Our checkout is secured with advanced encryption technology to ensure your personal and payment details are kept private and protected.

Q: What should I do if my card payment fails?
A: First, please double-check that all card details are correct and that your bank allows international transactions. If problems continue, you might try another payment method or contact your bank. Our support team is also happy to help if needed.

Q: My card was charged, but I didn’t get an order confirmation. What happens now?
A: Usually, this is a temporary authorization hold placed by your bank, which should clear within 3-10 business days. If the order didn't finalize, a true transaction won't go through. If the amount is fully deducted, please contact us with your details so we can look into it right away.

Q: What if I'm having trouble finishing my order online?
A: Please get in touch with our Customer Support via email or live chat. We can help you complete the process or, where available, provide a secure direct payment link.

Regarding Your Order
Q: Are all jerseys, like those for popular teams, in stock?
A: The majority of our items are ready to ship. During major tournaments, high-demand jerseys may move quickly. The current stock status is always shown on each product page.

Q: Can I change my order after paying?
A: We can only attempt modifications if your order has not yet started being packed. Please contact us immediately, and we'll see what we can do.

Q: Is it possible to cancel my order after purchasing?
A: Yes. You have a 1-hour window to cancel your order after placing it, provided it hasn't been processed for shipment. See below for the procedure.

Q: How do I cancel an order?
A: To request a cancellation, please contact our Customer Support team as soon as possible via email or your account dashboard, providing your order number. We will confirm if it's possible and act promptly.

Regarding Shipping
Q: How do you ship within Europe, and how long does it take?
A:For global destinations, shipping times vary between 7 to 21 business days.

Q: How can I track my order?
A: Once your order is on its way, we'll send you a shipping confirmation email containing your tracking number. You can use this number to follow your delivery's progress on the carrier's website or in your account.

Q: What if my package hasn't arrived in the estimated time?
A: First, please check your tracking link for the latest updates. If there has been no movement for an extended period or the delay is significant, contact our support team with your order number. We will then inquire with the shipping carrier on your behalf.

Regarding Returns & Exchanges
Q: What is your return policy?
A: If you're not fully satisfied, you may return unworn items in their original condition, with all tags attached, within 14 days of delivery. Please note that customized items may not be eligible for return unless there is a defect.

Q: How long do exchanges or refunds take?
A: After we receive your returned package, processing takes 7-21 business days. Refunds are then sent back to your original payment method. The time it takes for the funds to reappear in your account depends on your bank or payment provider.

Q: Are there any fees for returns or exchanges?
A: The customer covers the cost of return shipping, except in cases where we sent an incorrect or faulty item. We do not apply any extra handling fees for processing returns or issuing refunds.